Frequently Asked Questions
- When is the final payment due?
- When will I receive my itinerary?
- What are your cancellation and refund policies?
- Is there a dress code?
- What if I become ill and cannot travel? Do you offer travel insurance?
- I have some special dietary restrictions. Is this a problem?
- Do I get the same seat on the bus every day?
- What can I expect on the motorcoach?
- How important is punctuality?
- Is driver and tour guide gratuity included?
- What are your preventative measures for COVID-19 and other infectious diseases?
- Where do your tours depart from?
1. When is the final payment due?
Once your deposit is paid, the final payment for is due 45 days prior to departure. You must call us at 501-868-7287 to make that payment by phone, as we are unable to receive final payments on our website. It's also a great time for you to ask any questions about your tour. If we do not hear from you when payment is due, someone from our office will call you as a friendly reminder that your final balance is due.
Back To Top2. When will I receive my itinerary?
You will receive your final travel documents about 3–4 weeks before departure. This will include your tour itinerary as well as your departure time and location with directions. We will also add important information about your tours, such as how to pack, what to bring on the motorcoach, and other tips.
Back To Top3. What are your cancellation and refund policies?
We have dedicated an entire page to our tour terms and conditions, which detail our refund policy. Please click here to browse our terms and conditions page.
Back To Top4. Is there a dress code?
Our tours are mostly casual and comfortable. Occasionally, we will visit some resorts or attractions that require dressier attire. These can include theaters and cruises, which have a dress-up night. You will get dress code information in your more detailed itinerary.
Back To Top5. What if I become ill and cannot travel? Do you offer travel insurance?
Yes, travel insurance is available on every departure. We recommend you consider this optional protection. For your convenience, our company offers travel insurance through Travelex Insurance Services. For more information about the available plans or to enroll call 1-800-228-9792 with location # 04-0012. To be eligible for the pre-existing medical condition exclusion waiver, the Travel Select plan must be purchased within 15 days of your initial trip payment.
The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. Travel Insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276. V94
6. I have some special dietary restrictions. Is this a problem?
If you have mild dietary restrictions or are a vegetarian, you must notify our office at the time of registration or through email. Advance notification about our passengers' special needs is essential to every tour.
Back To Top7. Do I get the same seat on the bus every day?
Bus seating is unassigned and on a first-come basis. It may start over every day, at the discretion of the tour director. So, if you are in the front seat the first day, it doesn't mean you will get that same seat every day of the tour. Occasionally, we will have limited reserved seats for passengers with special needs and limited mobility. Please understand we do our best to accommodate all passenger requests and needs. The motorcoach holds 56 passengers—all of which will arrive at our destination simultaneously and enjoy the same experiences.
Back To Top8. What can I expect on the motorcoach?
Modern motorcoach travel is a vastly different experience than what you expect. Your pleasure, comfort, and safety are of utmost importance to us. Onboard amenities include plush seating, audio and video systems, climate control, a restroom, WiFi, and electrical outlets for your electronic devices. Your tour director usually has complimentary bottles of water and refreshments and offers onboard entertainment with videos and even fun games along the way where you can even win a prize or two! Additionally, the motorcoach will make "stretch" stops along the way on long travel days.
Back To Top9. How important is punctuality?
No matter where you travel, there is a tremendous amount to see and do—and a limited time in which to cover it! For that reason, most of our itineraries are packed with activities. Everyone must prioritize punctuality, especially for wake-up calls, sightseeing tours, etc. It takes just one person showing up late to throw off a whole day's schedule.
Back To Top10. Is driver and tour guide gratuity included?
We are dedicated to providing outrageous hospitality in the months before your trip, throughout the journey, and until the motorcoach pulls back into Little Rock. Our drivers and tour guides work hard to ensure you have an outstanding trip! Gratuity for our drivers and escorts is not included in tour pricing. The industry standard is $3-5 per person per day for the escort and driver individually. However, keep in mind that gratuity is always at the passenger's discretion.
Back To Top11. What are your preventative measures for COVID-19 and other infectious diseases?
Committed to keeping our customers safe, we have established new cleaning and disinfecting protocols for our vehicles. Our cleaning team cleans, disinfects, and sanitizes our coaches after every use. We also use fogging machines as another layer of protection, and our drivers help sanitize surfaces with disinfectant wipes at the end of each day. We will supply hand sanitizer on each trip.
Back To Top12. Where do your tours depart from?
Most tours depart from our tour office, located at 3100 Interstate 30, Suite 2, Little Rock, AR 72206. If we are traveling near your city along the route and are further out from Little Rock, it is not unusual for us to offer pick-ups in Conway, Fort Smith, Bentonville, or West Memphis, if it is directly on the route we are traveling. For example, if we are traveling west toward the Grand Canyon, we can do a pick-up from Fort Smith. Each pick-up location offers free parking in a dedicated parking area.
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Contact
Mailing Address
3100 Interstate 30 Suite 2, Little Rock, AR 72206